1. 1.Under art.64 and later of. D.lgs. n. 206/2005,if the customer is a consumer (an individual who buys the goods for purposes not related to his professional activity, or does not indicate in the purchase order form with a reference to vat), has the right to cancel the purchase contract for any reason without penalty and except as described in paragraph 3.
2. To exercise this right, you must send a request for withdrawal in which you must also give the bank needed to repay the sums paid within 10 working days from receipt of goods through with acknowledgment of receipt to:
Artemis s.a.s. di Piscopo Cataldo & C.
Corso Dante Alighieri 6,
83040 LUOGOSANO (AV)
On receipt of the letter, Artemis s.a.s. di Piscopo Cataldo & C. On receipt of the letter, Artemis S.A.S. di Piscopo Cataldo & C.wll send an email to return the form for exercising the right of withdrawal provided with authorization number that must be attacked outside of opening that will be physically placed the product and sent to Artemis s.a.s. di Piscopo Cataldo & C.within 10 working days from the authorization.
3. The right of withdrawal is subject to the following mandatory conditions:
or the right to apply to product bought in its entirety, you can not exercise withdrawal only on the product (es., accessories, etc. ...);
or the purchased good will be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment: manual, cables, etc. ...); to limit damage to the original package, we recommend, when possible , To put it in a second box, which put the number of RMA (authorization code to return) issued by Artemis s.a.s. di Piscopo Cataldo & C.; it should be avoided in every situation affixing labels or adhesive tapes directly on the original product;
or the goods subject to exercise of the right of withdrawal must be returned in the normal state of preservation, as has been guarded and eventually worked with the use of normal due diligence: not be accepted products used to bring signs of damage or dirt and that consequently no longer considered broken;
or the goods subject to exercise of the right of withdrawal must contain the same number in this invoice Artemis s.a.s. di Piscopo Cataldo & C.; if the goods were to include a number other than as noted in the invoice, he will not be delivered and accepted the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal;
or shipping costs relating to the return of the goods are charged to the client;
or the shipment until the certificate of receipt in our warehouse, is under the full responsibility of the client;
or in case of damaged goods in the transport, Artemis s.a.s. di Piscopo Cataldo & C. darà will inform the customer of what (within 5 working days from receipt of the goods in their stores), to enable it to project a timely complaint against the guardian of his choice and obtain a refund of the value of the asset (if insured), in this case The product will be made available to the customer for his return, simultaneously canceling the request for withdrawal;
or Artemis s.a.s. di Piscopo Cataldo & C. is not responsable in any way for theft or damage / loss of goods returned with shipments not insured;
4. Notwithstanding any repair costs for damage established the original package, Artemis s.a.s. di Piscopo Cataldo & C. will return the customer the full amount already paid, as soon as possible and no later than 30 days from the date of receipt of the notice of withdrawal, subject to receipt of the goods covered by the withdrawal, calls for transfer of charged to Credit Card or by bank transfer. In the latter case, customer care will promptly provide the bank on which reimbursement (ABI - CAB -code Account of the buyer).
5. The right of withdrawal fell totally, for lack of essential integrity of the asset (the packaging and / or its content), where Artemis s.a.s. di Piscopo Cataldo & C. finds:
or failure to affix a form of authorization issued by Artemis s.a.s. di Piscopo Cataldo & C. outside the wrapping of the package sent;
or the lack of external and / or inside the original packaging;
or absence of the integral parts of the product (accessories, cables, manuals, parts, ...) or defect to the product itself;
or damage to the product for reasons other than transportation;
or a state of filth of the product due to its use, which has undermined the integrity.
The costs and risks of transport for the return are fully charged to the customer. The return of non intact, damaged or devoid of original accessories and equipment will not be accepted by Artemis s.a.s. di Piscopo Cataldo & C. and will be returned to the sender with additional transport costs.
n the case of forfeiture of the right of withdrawal, Artemis s.a.s. di Piscopo Cataldo & C. will return to sender bought the goods, charging the same shipping costs. |
